1. Ownership of the domian turronesyheladosonzadeoro.com
2. Scope of application
3. Placement of orders
4. Orders, delivery and transportation, prices
5. Product quality
6. Receipt of the goods and transfer of risk
7. Communications
8. Handling and packaging
9. Liability
10. Competence and general conditions
11. Personal data protection policy
1. OWNERSHIP OF THE DOMAIN turronesyheladosonzadeoro.com
1.1 In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSISEC), we inform you that the ownership of the domain of our virtual store, turronesyheladosonzadeoro.com, corresponds to Turrones y Helados Onza de Oro, SA (hereinafter Turrones Onza de Oro), a company legally incorporated in Spain with NIF A03282753.
2. SCOPE OF APPLICATION
2.1 These conditions of sale are subject to Spanish Law and in particular to Law 7/1998 of April 13, General Conditions of Contract and other mandatory regulations, and will be applicable to all sales transactions between Turrones y Helados Onza de Oro, SA (hereinafter Turrones Onza de Oro) and its clients.
2.2 The sale and purchase transactions between Turrones y Helados Onza de Oro, S.A. and its clients are governed exclusively by these General Conditions of Sale.
2.3 Both the use of any of the services on this website, as well as the acceptance by the buyer of those deliveries that are made by Turrones Onza de Oro, S.A. under these General Conditions of Sale, will imply the acceptance of them. However, Turrones Onza de Oro, S.A. may, at any time and without prior notice, modify these Conditions, and/or the particular conditions that, where appropriate, are included, by publishing them on the website so that they can be known by the buyers, always before visiting the Portal or acquiring any of the goods offered therein.
2.4 All the texts and images on this website may not be used and/or copied without the consent of Turrones y Helados Onza de Oro, S.A. or the copyright owner.
3. PLACEMENT OF ORDERS
3.1 In order to place an order, the buyer must be at least 18 years old.
3.2 You can place an order:
By filling in the contact form on the website.
Sending us an email to ventas@onzaoro.com.
Using the shopping cart system included in the website itself, after selecting the products you wish to purchase.
Placing a telephone order on +34 965 612 351
3.3 In cases a), b) and d) Turrones y Helados Onza de Oro, S.A. will send you a budget without obligation by the means you provide. Said budget will include the requested products and the expenses corresponding to the shipment thereof. It will be valid for seven days and, if accepted, it must be returned to us, signed and sealed; Either by email to ventas@onzaoro.com, or by fax to +34 965 613 268.
4. ORDERS, DELIVERY AND TRANSPORTATION, PRICES
4.1 The transport price includes packaging.
4.2 We do not ship to the Canary Islands, the Balearic Islands, Ceuta and Melilla.
4.3 The prices of the virtual store include VAT and are only valid for all peninsular Spain.
4.5 Transportation costs and their corresponding VAT will be added to the total amount of the basket.
4.6 Depending on the stock available in the warehouse, the delivery date may take several days.
4.7 Turrones y Helados Onza de Oro, S.A. reserves the right to accept or reject orders for various reasons (stock, inability to ship, etc.), notifying the customer in advance of such circumstance.
4.8 When working with perishable items, prices fluctuate continuously, you will pay the price at which you have placed your order regardless of whether there has been any variation until the moment of receipt.
4.9 The weights are always approximate since being large pieces it is very difficult to measure the exact amount of kgs, however we will try to adjust them as much as possible so that you are satisfied.
5. PRODUCT QUALITY
5.1 The images are indicative, so they cannot always correspond to the delivered product.
5.2 All products are delivered with the highest possible quality in accordance with current production processes.
6. RECEIPT OF THE GOODS AND TRANSFER OF RISK
6.1 Possession and risk of loss or damage is transferred to the buyer from the moment the delivery is made by Turrones y Helados Onza de Oro, S.A. in the stipulated place.
6.2 Upon receipt of the goods, the buyer must check that the supply is complete and not defective. In perishable products, returns are not accepted except in the case that the package has suffered damage during transport, in this case you must state it on the delivery note and, if possible, send us a photograph to ventas@onzaoro.com where the caused damages are visible so that the insurance takes charge and is able to resend your order.
6.3 If any of the products in your order arrives in poor condition, please contact us and we will give you a solution.
6.4 When the buyer bears the transport costs (postage due), the possession and risk of loss or damage will be considered transmitted from the moment the products are shipped to the place of delivery.
6.5 The ownership of the merchandise will not be considered transferred until full compliance with its payment obligation, in the manner in which it had been stipulated, but respecting article 339 et seq. of the Commercial Code, while the domain is expressly reserved in favor of Turrones y Helados Onza de Oro, SA, in which case the buyer must adequately insure the products for the benefit of Turrones y Helados Onza de Oro, SA, against the risk of loss or damage, as long as the buyer does not acquire the property.
7. COMMUNICATIONS
7.1 Customers or buyers may contact Turrones y Helados Onza de Oro, S.A. By phone +34 965 612 351 from Monday to Friday, from 9:00 a.m. to 5:00 p.m. Or, by email to ventas@onzaoro.com or by fax to +34 965 613 268.
7.2 In the case of product requests, communications must be in writing by email by sending an email to ventas@onzaoro.com, by postal mail to Turrones y Helados Onza de Oro, S.A. Post Office 39. 03100 Jijona (Alicante). Or by fax at +34 965 613 268.
7.3 In the case of orders accepted verbally, at the express wish of the client, Turrones y Helados Onza de Oro, S.A. will not assume responsibility for a possible shipping mistake.
8. HANDLING AND PACKAGING
8.1 Our products are handled respecting the hygienic-sanitary conditions established by current legislation.
9. LIABILITY
9.1 Turrones y Helados Onza de Oro, S.A. will not be responsible for any loss of profits or consequential damages, direct or indirect, and its maximum liability will be the value of the merchandise.
9.2 The images and characteristics published on this website are for informational purposes only, may change without prior notice and have no contractual validity.
10. COMPETENCE AND GENERAL CONDITIONS
10.1 The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted under this contract.
10.2 If any stipulation or stipulations of this contract are considered null, illegal or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they be modified for said reason.
10.3 This contract will be governed by Spanish legislation, which will be applicable to what is not provided in this contract in terms of interpretation, validity and execution.
10.4 By expressly waiving the Jurisdictional Jurisdiction that may correspond to them, the partiess resort to that of the Courts and Tribunals of Alicante for any litigious issues that affect the interpretation and application of the terms of this contract.
11. PERSONAL DATA PROTECTION POLICY
11.1 For the purposes of the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, Turrones y Helados Onza de Oro, S.A. informs the buyer of the existence of a personal data file "customers-suppliers" created with the data obtained in the Portal by and for Turrones y Helados Onza de Oro, S.A. and under your responsibility, for the purposes of information and provision of the services offered on the Portal, as well as carrying out promotional and advertising activities by any means, including sending emails and messages through any system including SMS, UTMS, etc., that may be of interest to you to expand and improve our products, adapting our offers to your preferences or needs, based on the study and segmentation of the personal and commercial information that appears in our files as a result of your access to the Portal, as well as to allow personalized navigation.
11.2 By completing and sending the corresponding Purchase Order, the User accepts that their Personal Data (provided by the client when browsing the website or in the Purchase Order) will be subject to automated processing by Turrones y Helados Onza de Oro, SA in the terms established in the previous section.
11.3 The User may exercise, with respect to the data collected in the manner provided in the previous section, the rights recognized in Organic Law 15/1999, and in particular the rights of access, rectification or cancellation of data and opposition, provided that it results pertinent, as well as the revocation of consent for the transfer of your data or for any of the aforementioned uses. The rights referred to in the preceding paragraph may be exercised by each User in writing to: Turrones y Helados Onza de Oro, S.A. Post Office 39. 03100 Jijona (Alicante); Or, by sending an email to the address ventas@onzaoro.com, which will indicate the name and surname, user and email with which you registered, and attaching in both cases a photocopy of the user's ID. In the event that the data is associated with a purchase, Spanish legislation obliges us to keep it for at least six years so that it cannot be erased or rectified even if the client requests it.
11.4 Turrones y Helados Onza de Oro, S.A. informs that for the access by the user to any part of the content or services offered on the Portal, it may be necessary to previously fill in the registration forms, or similar, in which the user is requested to enter data of personal character. Likewise, it is possible that turronesyheladosonzadeoro.com activates "cookie" programs through which the user is recognized with the aim of improving the services it provides.
11.5 Turrones y Helados Onza de Oro, S.A. undertakes to use the data included in the aforementioned file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to save it and adapt all measures to avoid alteration, loss , treatment or unauthorized access, in accordance with the provisions of the Regulations for the development of Organic Law 15/1999, of December 13, Protection of Personal Data, Royal Decree 1720/2007, published in BOE No. 17 of January 19, 2008.